Recent Posts

Be Aware of Fire Risks and Christmas Trees

12/3/2018 (Permalink)

Unfortunately, the holiday season is a time of the year that we see an increase in home fires. As families decorate their Christmas trees, they often do not realize the risk of fire that accompanies having a live Christmas tree in the home.

If a live Christmas tree is a part of your holiday traditions, there are some safety precautions to follow that can help guard against a home fire.

  • Be sure to choose a fresh tree.
  • Keep the tree away from any source of heat in the home.
  • Make sure the tree base is always filled with water.
  • Ensure that all Christmas lights are turned off at bedtime.
  • Avoid using damaged lights.
  • Dispose of the tree when it begins to lose its needles.

We wish for everyone to have a safe and happy holiday season. However, in the unfortunate event of a fire damage emergency, remember that SERVPRO of Boone County is always close by and ready to help, day or night, and even on holidays!

Upcoming Continuing Education Opportunity

11/28/2018 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “Agents Ethical Responsibilities w/ Tom Ryan, AIC.” This course will discuss the ethical responsibility of the agent to the client and the insurance company in the transaction of insurance. It will review the legal and moral ethical responsibility in the transaction of insurance and examine the ethical duties an agent must understand. Topics will include introduction, ethical responsibilities of an agent, criminal activities of an agent, the justice system, negligence, duty of care agency law, and dual agency.

This course is approved for 3 credit hours in OHIO and KENTUCKY and will be held at our Covington, Kentucky location at 1001 Madison Avenue, Covington, Kentucky 41011 on Wednesday, December 12th, 2018 from 8:30am to 11:30am.

CLICK HERE for more information and to register!

Happy Thanksgiving from all of us at SERVPRO of Boone County!

11/22/2018 (Permalink)

On this Thanksgiving Day, we would like to say a special “Thank you” to our valued customers as well as our dedicated employees! Most times, when our customers reach out to us for help, they are experiencing difficult times in their lives. We appreciate the trust and confidence that they place in us to help them through and return their lives to normal. Homeowners, business owners, agents and adjusters…we appreciate your trust in us to handle the job right!

Additionally, we are very thankful for our dedicated employees. Our office staff and the water and fire crews put in long hours day after day. They are willing to put themselves in messy situations in order to help families and businesses get their lives back in order. They are eager to learn new processes so that we can continue improving on our services to our customers. We are very appreciative of their continual efforts and we realize that our successes would not be possible without their hard work and dedication.

Happy Thanksgiving!

Training at SERVPRO of Boone County

11/19/2018 (Permalink)

SERVPRO has been in the mitigation and restoration industries since 1967 and understands that professional training is critical to success in the industry. For that reason, not only is training offered at the regional level, in 1992 SERVPRO developed a National Training Center to teach valuable skills to franchise owners and insurance industry employees.

Training Opportunities within the SERVPRO System

Employee Certification Training is a self-paced program designed for franchise employees that covers topics like Fire Restoration, Crew Training, Water Restoration, and Carpet and Upholstery Cleaning. Certification is awarded at course completion.

New Franchise Training is available for new franchise owners as well as franchise employees. This 15 day in-house training program is held at the corporate training facility and covers all aspects of Fire Restoration, Water Restoration, Carpet and Upholstery Cleaning and Mold Mitigation.

SERVPRO also offers e-Learning. This web-based program is an on-going self-paced training program with video presentations and support materials. A knowledge test is given at the end of each training session to ensure a true understanding of the materials.

SERVPRO is an approved IICRC Training School that offers year-round classes. These classes cover categories including, Fire Restoration, Water Restoration, Carpet Cleaning, Upholstery Cleaning, and Applied Structural Drying.

And finally, SERVPRO offers both credit and non-credit courses for insurance agents and adjusters, real estate professionals and franchise staff. These programs are designed to improve knowledge of emergency mitigation.

SERVPRO understands the importance of improving the knowledge base of franchise owners, crew members and others involved in the restoration process. For that reason, training opportunities are always encouraged and made available to those working in the SERVPRO system.

SERVPRO of Boone County Proudly Supports First Responders

11/12/2018 (Permalink)

We are thrilled to participate in honoring America’s First Responders for their service and sacrifice with the new SERVPRO First Responder Bowl. This college football bowl game will be played on December 26, 2018 at the historic Cotton Bowl Stadium in Dallas, Texas. Kickoff is scheduled for 12:30pm and will be televised by ESPN. The purpose of this bowl game is to celebrate our friends, family, and fellow citizens who serve as first responders protecting and keeping peace in our communities. By working together, thousands of free tickets are provided to first responders and their families so that they can attend the game. The goal for this year is to distribute over 10,000 complimentary tickets. Along with the corporate sponsors, there is an opportunity to Sponsor a Responder to help provide these tickets. For just $15, a ticket can be purchased to sponsor a first responder to attend the 2018 SERVPRO First Responder Bowl with their family free of charge. CLICK HERE for tickets and information about Sponsoring a Responder.

Signs There May Be Mold Hiding in Your Home

11/5/2018 (Permalink)

Mold in a home isn’t always clearly visible to the eye or easy to find. But there are some warning signs to look out for that may indicate there is mold growth present.

Musty Odor

A musty smell that is constantly present is an indicator that mold may be growing somewhere in the home. Mold can grow behind walls and under flooring and it is important to locate the source of the odor in order to prevent further spreading.

Water and Moisture Issues

Mold thrives in moist areas. If you have ever had any issues with water damage like flooding basements, leaky pipes, or condensation, it is possible that mold has started to develop. Discoloration or water stains on ceilings, walls, and floors are all signs of water issues and potential mold growth.

Allergy Symptoms

Some people have allergies to mold. If you are allergic to mold and notice that your allergies flare up when you are home and you feel better when you are away, this may be a sign that there is hidden mold in your home.

It is very important to address mold issues quickly because if not resolved, it can spread throughout a property very fast. If you suspect that your home has a mold problem, SERVPRO of Boone County can inspect, assess and remediate your property. 859-746-3400

SERVPRO OF BOONE COUNTY TO OFFER CONTINUING EDUCATION COURSE

11/2/2018 (Permalink)

On Wednesday, November 14th, we are hosting a SERVPRO continuing education insurance credit course entitled, “Restorative Drying for Water Damage.” This course is designed for insurance agents, adjusters and real estate professionals to improve their knowledge of emergency mitigation. Ron Morehead will be the instructor and those in attendance will learn more about the water restoration process and how to better service customers. This course is approved for 2 credit hours in both Kentucky and Ohio.

The course will be held at our Covington, Kentucky location On Wednesday, November 14th at 1001 Madison Avenue, Covington, Kentucky, 41011 from 8:30am to 10:30am. Registration will begin promptly at 8:00am and breakfast and snacks will be provided to those in attendance.

If interested in attending or learning more about this opportunity, contact Megan O’Brien for more information and to register. Phone: (513) 614-1047 Email: mobrien@hartkes.com

Happy Halloween from SERVPRO of Boone County

10/31/2018 (Permalink)

We just want to wish all of our valued customers, coworkers, and friends a very happy and safe Halloween! Be cautious and practice safety tips so that a fun night isn’t spoiled by an accident or mishap! Make sure the kids wear reflective tape or stickers and always cross the street in a crosswalk. Makeup and face paint is always safer than masks and carrying flashlights is also a good idea. Make sure costumes are flame-resistant or flame-retardant and keep decorations away from open flames. A battery operated light inside the jack-o-lantern is also a much safer option than a real candle. Be sure to inspect the kids’ candy and throw away anything that is not sealed, homemade, or looks suspicious. And if you must be out driving during trick or treating hours, use extra caution. Drive slower than normal, keeping an eye out for kids darting between cars and into the road. Halloween can be a great time with the kids, dressing up, making decorations and trick-or-treating. Be safe and enjoy the night!

SERVPRO of Boone County

Exposure to Soot Can Be Dangerous

10/22/2018 (Permalink)

After facing a fire damage situation, some homeowners might think they can save some money by handling the cleanup themselves. But what many do not realize is that exposure to soot can actually be dangerous.

Soot is the fine black particles composed of carbon and produced by the incomplete combustion of coal, oil, wood, or other fuels. It can consist of toxic acids, chemicals, metals, soils, and dust. The toxic composition coupled with the fact that soot particles are extremely tiny is what makes it so dangerous. The airborne particles are virtually invisible so one can unknowingly be affected by inhalation or ingestion. It can travel into the lungs and bloodstream and has the potential to do serious damage.

So unfortunately, safety risks from a fire do not end once the fire is out. During the fire damage restoration process, it is important to have proper safety equipment and ventilation procedures to ensure the safety of those exposed. The SERVPRO of Boone County technicians have specialized fire damage restoration training and expertise to handle the cleanup in a safe and effective manner. So if you are faced with a fire damage situation, let the professionals do the work! Call us at (859)746-3400 and we can make it “Like it never even happened.”

Need OH or KY Credits? Here is an upcoming opportunity!

10/19/2018 (Permalink)

We are hosting a Greater Cincinnati Insurance Board continuing education insurance credit course entitled, “Understanding the Legal Process-Rules of Evidence w/ Tom Ryan, AIC.” This seminar will give an overview of the basic rules of evidence as they are used in the claims handling process. Those in attendance will learn information to help their policyholders understand the investigations required in settling claims. Topics will include claims litigation, the legal system, techniques in processing a claim, basic laws of evidence, and how this evidence is used to protect the client.

This course is for OHIO and KENTUCKY credits and will be held at our Forest Park, Ohio location at 2115 Schappelle Lane, Forest Park, Ohio, 45240 on Wednesday, November 7th, 2018 from 8:30am to 3:30pm.

CLICK HERE for more information and to register!